Office Policies

Exam Room

At Olean Veterinary Clinic, our main policy will always be to treat our clients and their pets with respect while providing accessible veterinary care.

Appointments

Please call our office to schedule an appointment. Once you make an appointment at our office, that time will be reserved for you. If, for some reason, you are unable to keep your scheduled appointment time, please call us to reschedule.

What to Bring to your Pet's First Appointment

Your pet's first appointment with a veterinarian, or even switching veterinarians, can be intimidating. If it is your pet's first visit with us please bring any veterinary records that could pertain to your visit from your previous veterinarian. You can ask us at the time you make your appointment about any records you will need. Other than that you just need your pet!

Please arrive 15 minutes before your scheduled appointment time to fill out any necessary paperwork.

Insurance

We will not bill your pet insurance provider or process any claims. Pet insurance requires pet owners to pay the veterinarian and file for reimbursement from their insurance after the visit.

Payment

Payment is expected at the time services are rendered, unless other arrangements have been made.

For your convenience, our office accepts cash, Visa, MasterCard.

Emergency Care

Our office does offer 24 hour emergency care services. Please call our office prior to bringing in your pet to make sure we can see you. Visits are by appointments only. If you are calling after hours you will receive instructions on how to reach us.